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That is why I bought Panasonic again. No big deal, it was still under warranty. It is now 13 years old and still works well. This is my second Panasonic 12 volt. I'm in North Carolina. The charger gave out within 3 months.
The thing keeping me from giving it 5 stars is Panasonic's service.
It is light weight and perfect for shop use.
Two local shops were listed as Panasonic repair centers but would not warranty it because I didn't buy it from them.
I still have my first which I used daily in my cabinet shop.
It took forever to find a repair center to service it under warranty.
The batteries stand up reasonably well.
If you are looking for something for heavy duty work you may want to consider an 18 volt.
Finally, after the fourth call to Panasonic they had me send it to Virginia.
I love the drill and will stay with Panasonic, just not pleased with the service.
Again, excellent drill. I always think of DeWalt, Makita, Craftsman, Stanley, etc.
I bought it to replace my 15 year old Black and Decker drill, coming with 2 batteries in the package is a big plus. I purchased this drill based good reviews and it's an excellent drill.
The Panasonic brand for a drill was new to me. I never have to stop for charging (one is used and the other is fully charged).
The drill has lots of power for my need. when it comes to tools.
Highly recommended.
It's a nice drill, but what good as a nice drill if they won't replace the failed and poorly built charger. Just the $100 combo - it is a better value to buy a new drill kit.
If the charger fails you will be forced to buy an entire new drill kit.It's a good drill, but one year and 10 months into the drills life the charger went pop and Panasonic will only sell a charger/battery combo for $100 plus $20 shipping. AVOID PANASONIC TOOLS.
I want to buy just a charger, but they won't sell it. That was the cost of the drill.
Their customer support is based in the Philipines and while they were nice, they were useless in solving my problem. This is a rip off forcing customers to buy a new tool just because the charger failed.I am charging my 12v batteries now with a 12v car charger and will NEVER buy another Panasonic product again, because their service and customer care is zero.
Refusing to sell just a charger at a reasonable price is terrible way to treat the customer.
I bought this because of all the excellent reviews of it and am not disappointed. It is much much better than a 14.4v BD that I tried. Very powerful for its size.
I've had one of these for years - bought this one because my batteries died in my old one and it was cheaper to get another (with 2 batteries) than to just buy new batteries. I use it almost everyday and have no complaints - good chuck - no wobble.
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